High Wycombe Dental Practice Ltd complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children, until they reach the age of 25, whichever is longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public, and only authorised members of staff have access to it. Our computer system has secure audit trails, and we back up information on every working day.
To provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of the Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible, you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee, and an explanation of your record should you require it.
If you move to another dental practice,e we may (at our discretion) loan original X-rays and provide copy notes directly to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
“
All the staff are super friendly and knowledgeable. My daughter had composite bonding on her front tooth, and it is excellent! Dr Khalid was amazing, thank you.
”
“
Hygienist Barbara and Nurse Anna were wonderful today. Thoroughly put me at ease and made my session pain-free and even enjoyable! Also, Barbara was very informative about electric toothbrushes and picks. Thank you!
”
“
Was a little apprehensive when the dentistry changed ownership, but after seeing Dr Khalid, I felt at ease. He takes the time to explain everything clearly and always makes sure you feel comfortable throughout your visit. Truly exceptional care, highly recommend!
”
“
The Castle Street Dental Practice is very welcoming. Always service with a smile. Thank you to Amreet Dulay and her nurse for the care during my treatment today, really pleased with the work. Excellent customer care. Would recommend to anyone.
”
“
Thrilled with my new composition front tooth. Previously was uneven due to a chip. Now looks amazingly natural. Great treatment by both the dentist, U Khalid, and the nurse. Felt relaxed for the full appointment.
”
“
I was very anxious to get my wisdom tooth removed, but Dr Usamah Khalid and Nurse Aaiza made the whole process extremely comfortable and quick. I was done within 15 minutes and wondered why I was ever anxious to begin with.
”
“
Dr Usamah was absolutely amazing today. I had a very difficult tooth extraction, and he was calm, patient, and reassuring throughout. He explained what was happening, checked on me constantly, and handled a challenging situation with real care and professionalism. I’m genuinely grateful and would highly recommend him.
”
“
Thank you, Dr Khalid, aka Tooth Fairy, for bringing me my tooth back! I can smile at strangers again, unapologetically. You and your team were very caring, kind and made me feel really comfortable. Ps. I love how welcoming, well-equipped and clean your Tooth Fairy Workshop is too! You have a great eye for detail and did a really good job.
”
“
I visited the practice a week ago to have a filling done and a general check-up. Dr Simran Poonia was amazing. Her professionalism and duty of care were fantastic. She made sure I was comfortable at all times, and nothing was too much. She found some decay on another tooth and fixed that. Hats off to her, she is a great addition to the practice.
”
“
I’ve been with Castle Street Dental practice since childhood and have been through all the iterations! I had a hygienist appointment with Amelia yesterday, and it’s honestly the best I’ve had. She was very kind and listened to my concerns and gave me really helpful suggestions, too. I’m actually looking forward to my next visit in 6 months!
”
“
A huge thank you to Dr Khalid for the incredible teeth whitening treatment! I had a discoloured (dead) front tooth, and Dr Khalid performed internal bleaching on it along with whitening my surrounding teeth. The results are amazing—my front tooth is visibly brighter, and I feel so much more confident in my smile. Thank you again.
”
“
Got a same-day emergency appointment between Christmas and New Year, while visiting the area. All the staff were kind and professional, and the dentist went the extra mile in taking photos and X-rays that she sent in an email to me, so I could forward them to my own dentist as well as doing a very effective patch-up temp filling….. all for £40. Amazing. Sadly, my dentist has quoted over £1200 to save the tooth…. should have stayed at Castle Street!
”
“
I had to go back to the practice today to pay a deposit for future treatment after my check-up yesterday by Dentist Amreet Dulay (excellent experience by the way!), and I received such a cheerful welcome. The practice was busy, but what I needed to do was done so quickly and efficiently, and I was sent away with a smile on my face, having received brilliant care on both days. Best Dental Practice for miles!
”
“
I went for an Invisalign consultation and was greeted by a wonderful receptionist upon arrival. I was seen promptly by Dr Poonia, who was friendly, professional, and thorough. She performed a digital scan and clearly explained the entire process, showing me exactly how my teeth would look after treatment. I really appreciated how helpful and informative she was; overall, a great experience!
”
“
This has been our family’s dentist for over 20 years. They’re efficient, friendly and good communicators. They don’t do any of the hard sell that some places try – they offer the range of options, explain them clearly and allow the patient to choose what suits them, both financially and from a health and aesthetic point of view.
”
“
I went today for an emergency appointment with huge pain in my tooth, and Dr Khaled and his nurse Ola were incredibly helpful. I had a root canal done and treatment, and I can tell you that the level of professionalism and the cleanliness they provide is unreal. I thank them as much as I can with every opportunity I have for all they do. Amazing people and also the best at what they do. Definitely recommend to anyone who is seeking dental help.
”
“
I had to have a private composite crown fitted and was treated by Dr Khalid. His work from start to finish was to a very high standard. Dr Khalid did such an amazing job, it’s impossible to tell the crown from a real tooth; the finish is that good. Dr Khalid was very thorough, and the treatment I received was 2nd to none. His nurse, Aaiza, was so attentive, and she made me feel at ease for my whole treatment. Thank you both for such a smooth experience. Highly recommended.
”
“
The last few months was introduced to my new dentist as the previous one retired. What a breath of fresh air. Usamah Khalid is young, friendly, with up-to-date knowledge and shares it professionally with empathy and patience. Going to visit the dentist is no longer a fear as his radiant smile puts you at ease instantly. Shout out to his nurse, Ola, too. Brilliant team. Actually, while I’m reviewing, shout out to the amazing receptionists as well. I will never move to another practice. Ever.
”
“
All the staff are super friendly and knowledgeable. My daughter had composite bonding on her front tooth, and it is excellent! Dr Khalid was amazing, thank you.
”
“
Hygienist Barbara and Nurse Anna were wonderful today. Thoroughly put me at ease and made my session pain-free and even enjoyable! Also, Barbara was very informative about electric toothbrushes and picks. Thank you!
”
“
Was a little apprehensive when the dentistry changed ownership, but after seeing Dr Khalid, I felt at ease. He takes the time to explain everything clearly and always makes sure you feel comfortable throughout your visit. Truly exceptional care, highly recommend!
”
“
The Castle Street Dental Practice is very welcoming. Always service with a smile. Thank you to Amreet Dulay and her nurse for the care during my treatment today, really pleased with the work. Excellent customer care. Would recommend to anyone.
”
“
Thrilled with my new composition front tooth. Previously was uneven due to a chip. Now looks amazingly natural. Great treatment by both the dentist, U Khalid, and the nurse. Felt relaxed for the full appointment.
”
“
I was very anxious to get my wisdom tooth removed, but Dr Usamah Khalid and Nurse Aaiza made the whole process extremely comfortable and quick. I was done within 15 minutes and wondered why I was ever anxious to begin with.
”
“
Dr Usamah was absolutely amazing today. I had a very difficult tooth extraction, and he was calm, patient, and reassuring throughout. He explained what was happening, checked on me constantly, and handled a challenging situation with real care and professionalism. I’m genuinely grateful and would highly recommend him.
”
“
Thank you, Dr Khalid, aka Tooth Fairy, for bringing me my tooth back! I can smile at strangers again, unapologetically. You and your team were very caring, kind and made me feel really comfortable. Ps. I love how welcoming, well-equipped and clean your Tooth Fairy Workshop is too! You have a great eye for detail and did a really good job.
”
“
I visited the practice a week ago to have a filling done and a general check-up. Dr Simran Poonia was amazing. Her professionalism and duty of care were fantastic. She made sure I was comfortable at all times, and nothing was too much. She found some decay on another tooth and fixed that. Hats off to her, she is a great addition to the practice.
”
“
I’ve been with Castle Street Dental practice since childhood and have been through all the iterations! I had a hygienist appointment with Amelia yesterday, and it’s honestly the best I’ve had. She was very kind and listened to my concerns and gave me really helpful suggestions, too. I’m actually looking forward to my next visit in 6 months!
”
“
A huge thank you to Dr Khalid for the incredible teeth whitening treatment! I had a discoloured (dead) front tooth, and Dr Khalid performed internal bleaching on it along with whitening my surrounding teeth. The results are amazing—my front tooth is visibly brighter, and I feel so much more confident in my smile. Thank you again.
”
“
Got a same-day emergency appointment between Christmas and New Year, while visiting the area. All the staff were kind and professional, and the dentist went the extra mile in taking photos and X-rays that she sent in an email to me, so I could forward them to my own dentist as well as doing a very effective patch-up temp filling….. all for £40. Amazing. Sadly, my dentist has quoted over £1200 to save the tooth…. should have stayed at Castle Street!
”
“
I had to go back to the practice today to pay a deposit for future treatment after my check-up yesterday by Dentist Amreet Dulay (excellent experience by the way!), and I received such a cheerful welcome. The practice was busy, but what I needed to do was done so quickly and efficiently, and I was sent away with a smile on my face, having received brilliant care on both days. Best Dental Practice for miles!
”
“
I went for an Invisalign consultation and was greeted by a wonderful receptionist upon arrival. I was seen promptly by Dr Poonia, who was friendly, professional, and thorough. She performed a digital scan and clearly explained the entire process, showing me exactly how my teeth would look after treatment. I really appreciated how helpful and informative she was; overall, a great experience!
”
“
This has been our family’s dentist for over 20 years. They’re efficient, friendly and good communicators. They don’t do any of the hard sell that some places try – they offer the range of options, explain them clearly and allow the patient to choose what suits them, both financially and from a health and aesthetic point of view.
”
“
I went today for an emergency appointment with huge pain in my tooth, and Dr Khaled and his nurse Ola were incredibly helpful. I had a root canal done and treatment, and I can tell you that the level of professionalism and the cleanliness they provide is unreal. I thank them as much as I can with every opportunity I have for all they do. Amazing people and also the best at what they do. Definitely recommend to anyone who is seeking dental help.
”
“
I had to have a private composite crown fitted and was treated by Dr Khalid. His work from start to finish was to a very high standard. Dr Khalid did such an amazing job, it’s impossible to tell the crown from a real tooth; the finish is that good. Dr Khalid was very thorough, and the treatment I received was 2nd to none. His nurse, Aaiza, was so attentive, and she made me feel at ease for my whole treatment. Thank you both for such a smooth experience. Highly recommended.
”
“
The last few months was introduced to my new dentist as the previous one retired. What a breath of fresh air. Usamah Khalid is young, friendly, with up-to-date knowledge and shares it professionally with empathy and patience. Going to visit the dentist is no longer a fear as his radiant smile puts you at ease instantly. Shout out to his nurse, Ola, too. Brilliant team. Actually, while I’m reviewing, shout out to the amazing receptionists as well. I will never move to another practice. Ever.
”Ready to take the next step? Schedule your appointment today and let our friendly team care for your smile.
